Learn The Secret to Successful Knowledge Centered Support

As customer support continues to move to a more strategic position within organizations, teams are faced with the important and difficult task of meeting customer expectations. 

Organizations are turning to a service delivery methodology in which knowledge management is applied to support operations through a culture of problem-solving and knowledge sharing called Knowledge Centered Support (KCS).

Download our white paper and see how your team can improve call time to resolution and customer satisfaction.

Customers Love Bloomfire

“You couldn't ask for a better, simple knowledge management system.”
- Khaliq R. an Enterprise E-Commerce Consultant at Shopify Plus

What You'll Learn

How To Build A Knowledge Base
Successful KCS relies on having content users will use as well as having the right technology. Learn how to set your team up for success.

Create Documentation With The Solve Loop
Discover the most effective methods to identifying solutions to customer problems and how to document the process.

Refine Knowledge With The Evolve Loop
Learn how to maintain knowledge so that it serves both customers and customer support employees by utilizing the evolve loop.

Start Your KCS Plan With Our Checklist
Between defining goals and communicating with your team, you'll be on your way to setting up a successful KCS plan. 

Customers Who Benefit From Bloomfire

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